Cresta

Cresta is a generative AI platform designed for modern contact centers, aligning advanced AI capabilities with human involvement to transform the way businesses engage with their customers. It provides AI-driven insights, real-time guidance, and conversation intelligence, assisting agents in mastering every interaction with contextual cues rather than just keywords. The tool empowers businesses to cut costs while maximizing revenue growth and improving customer experience whether through AI-assisted coaching or uncovering automation opportunities within customer interactions. With Cresta, contact centers can seamlessly enhance their efficiencies through AI-powered automation while ensuring compliance and behavioral standards, thereby redefining customer service paradigms with insightful, agile, and scalable solutions.