DeepConverse

DeepConverse is a customer service automation tool that uses AI to enhance support efficiency and effectiveness. It employs AI agents to resolve customer queries, providing detailed and conversational answers from existing knowledge sources, significantly reducing the need for human intervention in repetitive issues. By connecting to various backend systems, the tool can automate up to 80% of incoming requests, making customer service faster and more accurate.

DeepConverse enables smoother transitions from automated processes to human agents when needed, while also ensuring a seamless user experience. The platform supports a wide range of content sources and can federate across multiple help centers, enhancing the ability to provide accurate information quickly. Its cognitive answer engine moves beyond basic keyword search, improving self-service rates and enabling faster onboarding of new staff members.

Businesses benefit from reducing support costs, achieving up to 90% resolution rates and boosting overall process compliance. Designed for easy integration and use, DeepConverse is an excellent addition for companies looking to leverage AI for superior customer interaction.