KnowledgeBase

KnowledgeBase is a tool designed to help businesses maintain a structured repository of information, accessible both internally and to customers. Internally, it serves as a storage of policies, updates, onboarding materials, and other types of critical data. For customers, it acts as a help center available 24/7, providing answers to common questions and detailed guides, enabling customers to resolve issues independently without the need for contacting support.

The software offers various features like content editing, categorization, search functionalities, analytics, and user feedback to facilitate easy building and managing of an effective knowledge base. By using KnowledgeBase, companies can reduce customer service loads while improving accessibility of information, both for employees seeking quick updates and for customers looking to troubleshoot without assistance.

The tool also allows for branding customization, integrating seamlessly with a company's website appearance and domain. It supports SEO tactics, aiming for better search engine visibility, and thus, potentially increasing customers.