Loris

Loris is a conversation intelligence platform that turns customer interactions into actionable data insights, empowering companies to make informed decisions about customer experience and agent performance. By connecting to various interaction channels, Loris analyzes conversations to reveal why customers are contacting, how issues are being resolved, and how satisfied they are. This quick analysis eliminates lengthy data processing and equips teams to address issues effectively. Developed over the past five years, Loris's AI models have processed hundreds of millions of real customer service conversations, consistently updating to offer predictive customer satisfaction scores and root cause identification.