Smartly.AI

Smartly.AI is a robust platform designed to automate customer service through AI-powered chatbots. By utilizing large language models and a technique known as Retrieval Augmented Generation (RAG), Smartly.AI's agents can understand over 70 languages, recognize and respond to questions even with minor errors, and operate in real-time 24/7. This allows companies to improve user satisfaction and reduce operational costs significantly.

The platform supports seamless integration with existing customer service systems across various channels, including websites, mobile apps, Messenger, WhatsApp, and social networks like X (formerly Twitter). Its automated ingestion pipeline cuts down the development time for deploying AI agents, enabling faster rollouts and ensuring the bots efficiently handle routine inquiries while providing human-like interactions.

With a focus on flexibility and adaptability, Smartly.AI ensures compatibility with major AI models like OpenAI, Mistral, Anthropic, Cohere, and Google, allowing businesses to choose the most suitable AI solutions without being locked into a single provider. Additionally, it provides detailed activity reports, conversation history, and knowledge base management, ensuring organizations have comprehensive oversight of their customer service operations.