AptEdge

AptEdge is an AI-driven tool designed to enhance technical support for B2B software companies by seamlessly integrating scattered support knowledge with in-product activities. By leveraging AI, AptEdge expedites complex issue resolutions, reducing the resolution time by 40% and allowing support teams to quickly find relevant answers and document solutions. This integration not only improves customer satisfaction but also raises productivity within support teams, eliminating the need for back-and-forth interactions and enabling swift access to solutions.

The tool works by connecting to existing systems like Zendesk, Salesforce, and others, unifying knowledge across various platforms for faster case resolutions. It comes enterprise-ready with SOC 2 Type II certification, making it highly secure and adaptable to complex business environments. AptEdge further allows teams to track resolution speed using an analytics dashboard, enabling effective management of support workflows.

In essence, AptEdge aims to revolutionize technical support by offering immediate resolution insights and integrating knowledge creatively, aiding support engineers in managing complex environments to meet both customer and enterprise needs effectively.