Desku

Desku is an AI-powered customer service application designed to enhance support operations for ecommerce brands and businesses by integrating live chat, ticketing, and automation through AI chatbots. It facilitates streamlined communication by bringing all customer interactions into a single inbox, no matter the channel of communication. It not only helps in responding faster to customer queries but also aids in reducing workload on human agents by automating routine processes and tasks. This tool seeks to improve overall customer experiences, increase loyalty through efficient support, and enhance productivity by enabling self-service options for common issues.

Desku allows businesses to create a no-code knowledge base and deploy AI-driven chatbots tailored to handle specific customer inquiries, perform automatic actions, and reflect the brand's communication style. With real-time capabilities, it equips teams to provide immediate assistance and handle more complex tasks when needed.

Moreover, the platform can significantly cut response times, optimize customer engagement, and, with its smooth integration into existing social media and ecommerce systems, supports higher sales and lead conversion rates. This comprehensive approach aims at cultivating a robust customer service infrastructure, encouraging seamless interactions across multiple channels.