Freshworks

Freshworks is an AI-driven software solution for customer and IT service management that prioritizes simplicity and power. It helps businesses enhance efficiency and engagement by providing scalable and easy-to-use tools. Freshworks enables support and sales teams to deliver superior customer service, leveraging AI chatbots and automation to free up agents and improve service delivery.

The platform's capabilities include no-code automation features, chatbots, and integration with various IT service management tools. It aims to provide a seamless experience for both employees and customers through all-in-one service applications. With features like omnichannel conversational support, ticketing, and generative AI solutions, Freshworks allows businesses to manage complex IT ecosystems with ease.

By incorporating generative AI and conversational capabilities, Freshworks addresses the evolving demands of customer experience and productivity, helping businesses adapt to modern service environments.