Gladly

Gladly is an advanced customer service platform powered by AI, designed to place customers at the heart of every service interaction. Unlike traditional systems that focus on ticket deflection, Gladly integrates customer interactions across various channels into a single, cohesive conversation view. This approach not only reduces operational friction and avoids duplicated tickets but also empowers businesses to create meaningful, enduring customer relationships.

The platform helps companies like Allbirds and Bombas streamline their customer service processes, achieving high resolution rates and improving customer satisfaction. Gladly's AI capabilities ensure that inquiries are resolved efficiently, capitalizing on a blend of AI-driven insights and human expertise to prioritize high-value tasks that contribute to growing brand loyalty.

Underpinning its operations are tools that foster productivity and cost savings, allowing agents to work smarter and faster. Gladly proves that customer service can be more than transactional, offering a seamless, interconnected experience sure to delight and retain customers.