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Health Harbor
An AI-powered assistant that automates and manages insurance-related calls.
👥 What is Health Harbor?
Health Harbor is an AI-driven platform that automates the intricate task of interacting with insurance claims departments. Whether it's navigating through complex IVR systems, holding for agents, or extracting actionable data from call transcripts, Health Harbor simplifies the process by handling the call logistics. Post-interaction, it processes and normalizes the collected data, identifying anomalies and ensuring accuracy through iterative calls. The outcomes of these interactions are delivered seamlessly via APIs or a user-friendly web portal.
✨ Key Features
- Automated IVR navigation
- Hold management
- Agent interaction
- Data normalization
- Outlier detection
- API and web portal results
🛠️ Use Cases & Applications
- Insurance claim verification
- Benefits verification
- Customer service automation
- Call center support
🧑🤝🧑 Target Audience
🛟 Support Channels
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