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👥 What is Kastro?
Kastro is an AI-driven customer support platform designed to optimize the workload of support teams by automatically handling routine inquiries and suggesting relevant help center articles. It integrates AI to streamline communications, allowing support staff to concentrate on more critical or unique customer issues. Users can teach Kastro to be a support operator using ChatGPT capabilities, facilitating faster response times and enhanced efficiency. By embedding search functions within help articles, Kastro actively provides suggestions to users as they type, fostering a proactive approach to customer service.
✨ Key Features
- AI-enhanced workspace
- Teaches ChatGPT to operate support
- Human handoff for complex issues
- Automated responses for repetitive questions
- Embedded help article search
🛠️ Use Cases & Applications
- Startups seeking efficient customer support
- Indie Hackers needing affordable support solutions
- Businesses looking to reduce support volume
- Companies aiming to organize customer conversations
🧑🤝🧑 Target Audience
🏷️ Pricing Plans
- Pro: Includes advanced features and more extensive usage limits.
- Basic: Affordable starter plan for small teams.
- Enterprise: Custom solutions for larger organizations.
🛟 Support Channels
- Product Hunt
- Email Support
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