Knowmax

Knowmax is an AI-driven knowledge management platform that centralizes knowledge for customer experience (CX) teams, aiming to enhance service delivery across various touchpoints. By offering features such as google-like search, cognitive decision trees, and integrated visual guides, Knowmax facilitates swift, accurate knowledge retrieval and dissemination. It allows easy self-service creation and support interactions, ensuring agents have access to the most relevant information, thereby improving both efficiency and customer satisfaction. The platform also supports integration with existing CRM systems, enhancing productivity while reducing agent training time.

Knowmax provides tools to build process guides, documentation, and training assessments, promoting continuous learning and knowledge reinforcement for agents. The omnichannel-ready architecture ensures that knowledge is accessible across all digital channels, freeing up agents for more critical tasks. Companies can integrate Knowmax with existing systems such as chatbots, ensuring effective knowledge distribution and management, thereby yielding consistent improvements in service delivery metrics like AHT (Average Handling Time) and CSAT (Customer Satisfaction).