Lomni

Lomni is an AI-driven platform designed to elevate customer support by incorporating advanced texting and calling capabilities. It enables businesses to offer 24/7 multilingual support with no wait time, efficiently addressing frequently asked questions, product recommendations, and even processing payments directly through interactions. The platform integrates with various applications using cURL commands, allowing for seamless data flow and automation of customer journeys. By learning from help-center articles and offering a range of customizable voices and soundscapes, Lomni delivers a personalized and brand-aligned customer experience.

Lomni is particularly beneficial for small businesses and startups aiming to scale their support operations without extensive resources. With features like automated transitions to human agents when needed, actions based on insights gleaned from conversation data, and the ability to learn new functions through natural language prompts, Lomni provides a robust AI solution for contemporary customer service challenges.

In essence, Lomni seeks to make customer interactions more efficient and engaging, relieving pressure on human support teams and ensuring clients receive timely and relevant assistance.