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Parabolic

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ChatGPT for Customer Support
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👥 What is Parabolic?

Parabolic is an AI-powered tool designed to streamline customer support by automatically suggesting responses based on past conversations and knowledge bases. It integrates seamlessly with existing ticketing systems such as Intercom, Zendesk, and Helpscout, allowing support agents to verify and send automated responses, thus saving time and ensuring consistency. By analyzing customer interactions and improving over time, Parabolic helps transform support departments into proactive sales channels by suggesting upsells and cross-sells that align with customer inquiries.

✨ Key Features

  • Automatic response drafting from past data
  • Integration with major ticketing systems
  • Agent verification before responses are sent
  • Continuous learning and improvement from rejected drafts
  • Auto-tagging and triaging of incoming questions

🛠️ Use Cases & Applications

  • Customer support teams looking to reduce response times
  • Businesses aiming to improve the accuracy and consistency of support
  • Departments seeking to leverage support interactions for sales opportunities

🧑‍🤝‍🧑 Target Audience

Customer support departments Businesses using AI for automation Companies looking to integrate support with sales

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