QueryPal

QueryPal is an AI-powered tool built to enhance customer support operations by automating the response process through seamless integration with existing helpdesk systems. It generates first drafts of ticket responses based on historical data and allows agents to edit or approve them swiftly. By incorporating multi-language support, it breaks down language barriers, thus ensuring effective communication with a global audience. QueryPal also provides comprehensive visibility into AI-driven resolutions, thereby enabling managers to track responses and optimize support strategies. Additionally, it emphasizes compliance and data security by adhering to SOC 2 and GDPR standards. This tool is designed to deflect routine tickets, allowing support teams to focus on more complex tasks, effectively increasing overall productivity and customer satisfaction.